Return & Exchange
Policy

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Your trust matters to us

Thank you for shopping with Raza Gems LLC. We take pride in offering carefully selected gemstones and jewellery.
Please review our Return & Exchange Policy before making a purchase.

Exchange Policy

  • Exchange requests must be made within three (3) working days from the date of delivery.
  • Only non-customized gemstones are eligible for exchange.
  • Customized jewellery and customised stones (made on special order or designed as per customer request) are strictly non-returnable and non-exchangeable.
  • Item must be in original condition, with packaging and tags intact.
  • Items that show wear, alteration, or damage will not be accepted for exchange.
  • For stone authenticity checks, any lab testing fees must be paid by the customer.

Refund Policy

  • No refunds are provided for any purchase made at Raza Gems LLC.
  • The only exception is if the product received is damaged or has a manufacturing defect.
  • In such cases, we will arrange an exchange of the same or similar product after verification.

Procedure for Exchange

  1. Contact our Customer Service Team within the allowed exchange period.
  2. Provide your original purchase receipt, order number and product details.
  3. If the product is damaged or incorrect, share clear photographs when requested.
  4. Return the item as per the instructions provided by our team.
  5. Once the returned item is received and inspected, the exchange process will be completed.

Exclusions

  • Customized jewellery and customised stones are not eligible for return or exchange under any condition.
  • Items purchased during special promotions or sales may carry different policies as per terms of that offer.
  • Products that are altered, resized, engraved, or damaged after delivery cannot be returned or exchanged.
  • Items without original packaging, certificates, or tags may not be accepted.

Shipping Charges

  • Shipping and return shipping charges may apply depending on the reason for the exchange and your location.
  • If an exchange is required due to an incorrect or defective product, applicable shipping arrangements will be communicated by our team.
  • For international orders, customers may also be responsible for customs duties, taxes, or other charges unless otherwise stated.